Welcome to Litt Cocktails! We value your business and strive to provide you with a seamless shopping experience. Please read our Shipping & Refund Policy carefully to understand how we handle shipping, delivery, and refunds.
Shipping Policy
1. Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Time & Delivery
- Estimated delivery time varies based on the shipping address and selected shipping method.
- Standard shipping typically takes 3-7 business days.
- Express shipping options may be available at an additional cost.
- Delivery times may be affected by factors beyond our control, including weather conditions, courier delays, or unforeseen circumstances.
3. Shipping Charges
- Shipping charges will be calculated at checkout based on the destination and selected shipping method.
- Free shipping may be available for orders above a certain value, as indicated on our website.
4. International Shipping
- Currently, we ship only within India. We do not offer international shipping at this time.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email or SMS.
- You can track your order using the provided tracking link.
6. Incorrect Address & Non-Delivery
- Customers are responsible for providing accurate shipping details. We are not responsible for orders lost due to incorrect or incomplete addresses.
- If an order is returned due to an incorrect address, the customer will be responsible for additional shipping charges to re-ship the order.
Refund Policy
1. Eligibility for Refunds
- Refunds are only applicable in cases of damaged, defective, or incorrect items received.
- Refund requests must be submitted within 7 days of delivery.
- Items must be unused, in their original packaging, and in the same condition as received.
2. Non-Refundable Items
- Perishable goods, customized products, and gift cards are non-refundable.
- Items purchased during sales, promotions, or clearance events are not eligible for refunds.
3. Refund Process
- To request a refund, contact us at hello@littcocktails.com with your order details, images of the product (if damaged/defective), and a description of the issue.
- Our team will review the request and notify you of the approval or rejection of your refund.
- If approved, the refund will be processed within 5-7 business days to the original payment method.
4. Late or Missing Refunds
- If you haven’t received your refund within the stated period, please check with your bank or payment provider.
- If the issue persists, contact us at hello@littcocktails.com for further assistance.
For any questions or concerns regarding our Shipping & Refund Policy, please contact us:
Katwa Globe Pvt. Ltd.
Katwa Crystal, Plot No 782, 7th Cross, Bhagyanagar, Belgaum – 590006, Karnataka
Phone: +91-733-850-9404
Email: hello@littcocktails.com
Thank you for shopping with Litt Cocktails!